Refund policy

Returns & Cancellations

Acceptance, Rejection or Cancellation of an Order

We reserve our right to accept or reject any Order placed by you, for any reason and without liability.

We may cancel any Order without any liability to you for that cancellation if:

• we cannot or are unable to process your payment for any reason;
• the requested product(s) are unavailable;
• there is an error in the price or the product description of any product in the Order; or
• we suspect fraudulent or unlawful activity.

Any payment made for a valid Order that we cancel will be refunded to you through any method of our choosing.

You agree that you have no entitlement to change or cancel an Order after it has been made. We retain full discretion whether to accept your request to change or cancel an Order. If we do choose to accept your request to change or cancel an Order, you accept that you will pay all our reasonable costs associated with changing or cancelling your Order.

Delivery returns/non-collection

We will refund the amount paid by you for any ordered products that we are unable to deliver to you for any reason, including if any delivery pre-conditions are not met or an incorrect address is provided.

Our refunds may contain the following deductions:

• Costs incurred delivering the products; and
• Costs incurred returning the products to our storage site.

Returns

We follow the returns requirements imposed upon us by Australian Consumer Law. To obtain a comprehensive understanding of your rights under Australian Consumer Law we suggest that you visit http://consumerlaw.gov.au/.

Refund due to Deterioration in Quality

We will provide you with a refund or replacement for any products that have deteriorated in quality during delivery to your delivery address.